Report a Claim

The true test of a good insurance company occurs at the time you have a claim.  At StoneRidge Insurance Brokers, we have taken steps to ensure you’ll be treated well, and get good value for your insurance dollar, when it really counts.
To report a claim, you have some options that we will respond to right away:

• Report a claim directly by phoning us anytime during our regular business hours, 8:30-5:00 at our locations.

Ancaster Office Local: 905-648-6767 Toll Free: 1-800-668-1653

Barrie Office Local: 705-721-7781 Toll Free: 1-866-721-7781

Vaughan office Local: 905-856-9199

• After 5 p.m. on weekdays, or on weekends, call our toll free claims number  at 1-888-224-5677 and you will be looked after immediately.
• You can e-mail us your claim, by completing the information below, and we will respond to you within 24 hours. 

Your Name		Policy Number
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Best Time to Reach You		Best Way to Reach You	Phone     Email
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What do in the event of a claim:

• If it is an emergency, take whatever action is necessary to prevent further loss or damage without placing yourself or others at risk of personal injury.
• Contact the authorities (Fire or Police) when necessary, as soon as possible. 
• Report the claim to StoneRidge Insurance Brokers as soon as possible
• Discuss the details of the loss ONLY with the authorities, us, or your insurance adjuster.
• Do not authorize repairs, or start repairs until your insurance adjuster has inspected the damage.
• Do not make any  voluntary payments or promises to pay for damages 
• Do not dispose of any damaged property until authorized by your adjuster 

How we can help you through a claim:

• Before we report your claim to the insurance company, we will take the time to advise you on how your policy responds, and what you should expect from your insurance company. We can advise you on how the claim may impact your renewal premium and coverage, and explain what your options are.  Whatever options you choose, we are here to help you!
• We deal with only the best insurance companies that have reputations for fair, responsive claims service.  Our role as a broker is to be your advocate with the insurance company during the claims process.  At any time during the process, we are available to assist you, and work with the insurance company to ensure you are being treated well.